Archive for May 13th, 2008

Another lame response from Plimus

May. 13th 2008

A couple of days ago, I blogged about Plimus’ lackluster Japanese support, and posted the lame form letter they sent me back.

Today, I got another lame form letter as a response to my report that yen currencies should not be shown with decimals:

Dear Ryan,

I really appreciate your taking time to make suggestions to improve the Plimus system.

I have forwarded your suggestions to our development team.

Please know, we take every request and suggestion seriously and make every effort to accommodate our vendors.

As you are no doubt aware, some changes take longer than others, but we will strive to implement them all as soon as is practical.

Regards,
Max-Plimus Vendor Support

The thing is, this is not a feature request; it’s a bug report. Showing yen with decimals on a payment page is just wrong. So OK, I understand you’re busy, but why not acknowledge the bug before blowing me off?

Since a big portion of my sales comes from Japan, I’m going to have to look for a new payment processor if their Japanese support stays this lousy.

Posted by Ryan Ginstrom | in e-commerce | 2 Comments »

Creating a demo

May. 13th 2008

I just got through my first attempt at creating a demo. I made the demo using Camtasia, which is very easy to use and has a generous fully functional 30-day demo version.

It’s kind of funny — I’m pretty used to public speaking, and don’t get all that nervous doing it, but I was nervous creating the demo. Maybe because it’s kind of creepy to just be talking to yourself.

Overall the demo was pretty easy to make, but the audio has some pretty bad popping. It’s due to the cheapo mike I’m using: in order to get enough volume on the sound, I had to get the mike close to my mouth, which picked up all those lovely popping “p”s and “t”s.

I’ll get down to the computer shop tomorrow and shop for a better mike, but for now I think I need a nice cool beverage to wet my whistle.

Posted by Ryan Ginstrom | in website | No Comments »
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