Susanne Aldridge III over at In-House Translators - A Dying Breed has a post about why we shouldn’t pick on Trados for its lousy customer service.
From what I could gather, the reasons are:

Service/support personnel are underpaid
Lots of big companies have lousy customer support.

I don’t think that either excuse flies. Firstly, if a company charges you [...]

I’ve just added 1,388 new glossaries from 43 language pairs, compiled from the Wiktionary project.
Go to Felix Wiktionary glossaries page
Wiktionary is a community-contributed dictionary site that is a spin-off of Wikipedia. There are hundreds of langauges on Wiktionary, but I narrowed this down to 43 using this list of the 50 most widely spoken languages [...]

Computer assisted translation (CAT) tools need to provide an editor in which to perform the actual translation. There are basically two ways to accomplish this:

Providing a stand-alone editor
Providing a plug-in (add-in) to an existing editor

Both approaches are used by various CAT tools. Felix actually has both: Felix itself comes with interfaces for MS Office, and [...]

I’ve released a new version of Align Assist. The main improvement in this version is the ability to specify URLs as the source/translation. Now, you can enter the URLs of any two web pages, and align their text.

What is Align Assist?
Align Assist is a free tool to create Felix translation memories (TMs) from legacy translations. [...]

As translators, we get glossaries in all sorts of formats: XML, HTML, tab-delimited text, comma-separated value (CSV), …
A good example is the Microsoft terminology glossary: a monstrous CSV file of terminology used for localizing Microsoft user interafaces.
We often need to convert these glossaries into other formats, especially to get them into a terminology management program. [...]